Returns & Exchanges

At PEP Cell, we want you to be fully satisfied with your tech purchase. If your device is faulty or doesn't meet your expectations, you can return it within 7 days of purchase provided it is in its original packaging with all accessories.

1

Verify Eligibility

Ensure your device is in its original condition, unused, and includes the original proof of purchase and all boxed accessories.

2

Visit Your Local Store

Bring the item to any PEP Cell or PEP outlet nationwide to initiate an assessment by our in-store technicians.

3

Technical Assessment

Our team will inspect the device for hardware defects or software issues to determine if it qualifies for a repair, replacement, or refund.

4

Resolution Processing

Once approved, we will process your exchange for a new unit or issue a refund to your original payment method within 7-10 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing